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Privacy Policy

Effective Date: August 4, 2025

This Privacy Policy explains how The Exam Vault collects, uses, and protects your personal information when you visit or use our website (www.theexamvault.com), including during purchases processed through Stripe.

1. Information We Collect

a. Personal Information

When you register, make a purchase, or interact with us, we may collect:

  • Name
  • Email address
  • Password
  • Billing address

b. Payment Information (via Stripe)

When you make payments, your payment details (credit/debit card information) are collected and processed by our secure payment processor, Stripe. We do not store or have direct access to your full card details.

Stripe may collect:

  • Cardholder name
  • Card number (encrypted)
  • CVC and expiration date
  • Billing details
  • Payment confirmations

Stripe's Privacy Policy: https://stripe.com/privacy

c. Usage Data

  • IP address
  • Device and browser type
  • Pages visited and time spent
  • Referral source

d. Cookies & Tracking Technologies

We use cookies and tracking tools to enhance user experience and analyze site performance.

2. How We Use Your Information

We use your information to:

  • Register your account and manage access
  • Process payments via Stripe
  • Send purchase receipts and notifications
  • Provide customer support
  • Analyze usage to improve our services
  • Send optional promotional emails (if opted in)

3. Sharing of Information

We do not sell your personal data. However, we may share data with:

  • Stripe, for payment processing
  • Service providers (e.g., hosting, analytics, email delivery)
  • Legal authorities when required by law

4. Data Security

We use SSL encryption and best practices to protect your data. Stripe is PCI-DSS compliant, ensuring a high level of payment security. However, no method of transmission is 100% secure.

5. Your Rights

You have the right to:

  • Access or correct your personal information
  • Request deletion of your data
  • Withdraw consent for marketing emails

To exercise your rights, contact: tev@theexamvault.com

6. Children’s Privacy

Our site is not intended for children under 13. We do not knowingly collect their data. If we become aware, we will delete it.

We may include links to external sites (e.g., exam boards). We are not responsible for their privacy practices.

8. Changes to This Policy

We may update this Privacy Policy. Any changes will be posted here with an updated effective date.

9. Contact Us

For privacy questions, contact us at: tev@theexamvault.com